Our Trade Program
Personalized, Consistent and Dependable Assistance from our Design Experts
Aspen & Ivy is a design collective, offering an inspiring space showcasing the latest and most luxurious in residential furnishings, lighting & décor.
Our trade program offers partners like you preferred pricing on all your purchases, access to our fully furnished showroom, extensive sample library, and use of our client presentation area. Backed by a team of professionals with over 100 years combined product and service excellence, we are here to help you find the right product, prepare pricing and provide sample materials for you and your clients.
BECOME A PARTNER
Trade Program for Professionals
Benefits of a Trade Program
25% Savings on all full priced items
Concierge service to manage your orders
Early access to clearance events
Preparing for Furniture Delivery
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
Placing an Order
All orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 100% deposit will be taken when the order is placed. If you choose to cancel your item(s) prior to delivery, there is a 25% re-stocking fee. All custom upholstered furniture is non-cancellable, non-returnable and non-refundable, with the exception of manufacturer defects or damages.
We make every effort to provide the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes
Within 2 weeks of receipt of delivery, we happily accept returns on non-custom order goods in their original condition and within their original packaging.
Shipping charges are non-refundable.
All clearance items are final sale.
All custom upholstered furniture is non-cancellable, non-returnable and non-refundable, with the exception of manufacturer defects or damages.
Once the return is checked and approved, we will issue the refund using the original method of payment
OUR CONCIERGE TEAM
Your first point of contact. Our exceptional concierge services manage and track the status of your order, provide white glove delivery service and are there to provide “after sales” support should you need assistance in resolving any service/warranty related issues.
Register to Join Our Trade Program
Please do not hesitate to reach out with any further questions. We are here to serve you fully.
Email: Hello@AspenandIvy.ca | Phone: 705.721.8585