Our Trade Program
Personalized, Consistent and Dependable Assistance from our Design Experts
Aspen & Ivy is a design collective, offering an inspiring space showcasing the latest and most luxurious in residential furnishings, lighting & décor.
Our trade program offers partners like you preferred pricing on all your purchases, access to our fully furnished showroom, extensive sample library, and use of our client presentation area. Backed by a team of professionals with over 100 years combined product and service excellence, we are here to help you find the right product, prepare pricing and provide sample materials for you and your clients.
BECOME A PARTNER
Trade Program for Professionals
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Membership Benefits20% Savings on all full priced items Concierge service to manage your orders Early access to clearance events
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Placing an OrderAll orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 100% deposit will be taken when the order is placed. If you choose to cancel your item(s) prior to delivery, there is a 25% re-stocking fee. All custom upholstered furniture is non-cancellable, non-returnable and non-refundable, with the exception of manufacturer defects or damages.
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Preparing for Furniture DeliveryIt is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
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Product AvailabilyWe make every effort to provide the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes
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Delivery ServicesOur white glove delivery service is available at an additional cost. Please contact our concierge for an estimate. Final fees are subject to change upon delivery.
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Return PolicyAt Aspen & Ivy, we stand behind the quality of our products. If you are not satisfied with your purchase, please follow the instructions below. Within 2 weeks of receipt of delivery, we happily accept returns on non-custom order goods in their original condition and within their original packaging. Shipping charges are non-refundable. All clearance items are final sale. All custom upholstered furniture is non-cancellable, non-returnable and non-refundable, with the exception of manufacturer defects or damages. Once the return is checked and approved, we will issue the refund using the original method of payment
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Lightning ReturnsWe only accept a return on non-installed items within 2 weeks of receipt of delivery. The fixture must be in the original packaging. This includes all original packaging materials and original factory information and paperwork. The fixture must be packaged exactly as it was shipped. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
OUR CONCIERGE TEAM
Your first point of contact. Our exceptional concierge services manage and track the status of your order, provide white glove delivery service and are there to provide “after sales” support should you need assistance in resolving any service/warranty related issues.
MADISON STAPLES
Register to Join Our Trade Program
Please do not hesitate to reach out with any further questions. We are here to serve you fully.
Email: Hello@AspenandIvy.ca | Phone: 705.721.8585